Website Maintenance and Support
Someone responsible for keeping it all working.
An ongoing plan where we look after your site or system: updates, backups, security, fixes and small changes, so you are not calling around when something breaks.
Software is never finished at launch. Browsers update, plugins go out of date, certificates expire, and small problems turn into outages. A website maintenance plan means it is already handled, and that there is a known person to call.
What's included
What you actually get
Uptime monitoring
We are alerted the moment your site or system goes down, usually before your customers notice.
Security patching
Updates applied and tested regularly, which is how most hacks get prevented in the first place.
Backups that get tested
Regular backups, stored separately, and actually restored from time to time to prove they work.
Speed kept in check
Performance monitored over time so the site does not slowly get heavier and slower.
Small changes included
Text edits, new pages, price updates and tweaks within your monthly allowance.
A response time you can rely on
Agreed turnaround for urgent issues, so a site outage has a clear next step rather than a panic.
We know before your customers do
Uptime monitoring that alerts us the moment something stops responding, day or night.
In more detail
How this actually works
A backup nobody has restored is not a backup
Most businesses discover their backups were broken at the worst possible moment. We restore from backup periodically as a matter of routine, because that is the only way to know the process works before you need it.
Most security incidents are old software
The overwhelming majority of hacked sites we are asked to rescue were running components with known, published vulnerabilities and an available fix. Regular patching is unglamorous and it prevents nearly all of it.
Sites get slower unless someone is watching
A site launches fast, then a tracking script, a chat widget and a few large images arrive over eighteen months and nobody notices it is now taking three seconds. Ongoing performance monitoring catches that drift while it is still small.
How a project runs
Four stages, priced before each one
Monthly, cancel with notice
Audit what we are taking on
Before quoting a plan we check the state of the site or system, its hosting, its backups and its known risks.
Stabilise
Anything urgent gets fixed first: missing backups, out of date components, expiring certificates, unmonitored downtime.
Monitoring and routine
Uptime alerts, scheduled patching, offsite backups and performance tracking all running in the background.
Monthly report and changes
What happened, what was updated, how it performed, plus the small changes you asked for that month.
A named person to call
An agreed response time for urgent issues, so an outage has a next step rather than a panic.
Who it's for
This is usually the right fit if…
- Businesses whose website is their main sales channel
- Companies without in house technical staff
- Anyone who inherited a system and does not know its condition
- Teams whose previous developer is no longer reachable
Questions
Common questions
Usually yes. We start with an audit so we know what we are taking on, then quote the plan. Occasionally the audit shows a rebuild would cost less than maintaining what is there, and we will say so.
Anything stopping customers using or paying you. Those jump the queue by default, with an agreed response time.
No. Notice period only, and your data, hosting and accounts stay yours throughout.
We tell you before doing the work, and anything beyond the allowance is quoted separately. You never find out by receiving a larger invoice.
We can manage it, but it stays in an account in your name. You should never be in a position where leaving a supplier means losing your own website.
We take it offline if needed, restore from a clean backup, close the way in and tell you plainly what happened. Clients on a plan are covered for that work.
Often, and the audit decides. We would rather turn down a plan than take a monthly fee for something we cannot properly look after.
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